All of our customers, past, present and future are very important to us. Our objective is to provide a high quality service to you our customers. We will treat you as an individual. We will listen carefully to you and try to understand your needs. When problems arise we will take ownership of them so that you can be confident that someone is dealing with your issue.

We will:

• be friendly, polite, helpful, attentive and considerate at all times,
• provide accurate and clear information,
• use plain English and avoid jargon or technical terms.

And we will:

• be open and honest about what we can and cannot deliver
• get back to you when we say we will, and use our best endeavours to keep you informed of our progress when things take a little longer than planned.

What we ask of you is to:

• be honest when giving background information necessary for appropriate training advice.
• treat our staff and equipment with courtesy and respect.
• attend promptly and as agreed on training days.